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2022/23 Undergraduate Module Catalogue

LLLC3973 Operations Management

20 creditsClass Size: 20

Module manager: Claire Struthers

Taught: 1 Sep to 31 Jan View Timetable

Year running 2022/23

This module is not approved as a discovery module

Module summary

Operations management explores the way in which an organisation efficiently deploys resources in order to produce goods and services. The module will introduce you to real operational issues experienced by organisations and help you to develop and understanding of how these can be effectively addressed.You will engage in developing your digital skills by researching for your assignments as well as preparing for tasks before face to face sessions and through interaction with other students online.


The aim of this module is to provide students with an appreciation of the importance of Operations Management in both manufacturing and service industries. To achieve this, this module will introduce students to the methods and theories used for conceptualising operations and enable them to evaluate operational designs, capabilities and limitations. It will also equip students with managerial, analytical and technical tools to assess and solve contemporary operations problems.

Learning outcomes
On successful completion of this module students will be able to:
- Evaluate different operations management philosophies from a theoretical perspective
- Critically examine operations management techniques to solve practical business problems
- Analyse an organisations operations by applying theories and models of operations management

Skills outcomes
As part of this module students will develop a range of digital literacy skills. Further details are provided in the module handbook.


The content will cover areas such as:
-Operations performance
-Process mapping and design
-Capacity and Inventory management
-The service encounter
-Queueing theory
-Quality management and control
-Supply chain management
-Operations improvement

Teaching methods

Delivery typeNumberLength hoursStudent hours
Private study hours180.50
Total Contact hours19.50
Total hours (100hr per 10 credits)200.00

Private study

Reading 81.5 hours
Critical reflection on practice 39 hours
Assignment preparation 20 hours
Assignment Writing 20 hours
Examination preparation 20 hours

Opportunities for Formative Feedback

Through regular workshops, monitoring of student contributions, formative feedback and the staged submission of coursework

Methods of assessment

Assessment typeNotes% of formal assessment
Report2,500 words50.00
Essay2,500 words50.00
Total percentage (Assessment Coursework)100.00

Normally resits will be assessed by the same methodology as the first attempt, unless otherwise stated

Reading list

The reading list is available from the Library website

Last updated: 09/05/2022 16:33:44


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