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2014/15 Undergraduate Module Catalogue

DSUR3013 Communication Skills

10 creditsClass Size: 96

Module manager: J.A. Carey
Email: j.a.carey@leeds.ac.uk

Taught: Semesters 1 & 2 (Sep to Jun) View Timetable

Year running 2014/15

Pre-requisite qualifications

Year 1 and 2 courses

Pre-requisites

DSUR2115	Oral Diseases, Defence and Repair 2
DSUR2117	Clinical Skills A
DSUR2118	PPD2
DSUR2119	Clinical Practice and Outreach 2
DSUR2122	Social Sciences Related to Dentistry
DSUR2220	Introduction to Biomedical Sciences

Co-requisites

DSUR3014	Undergraduate Projects
DSUR3015	Clinical Skills B
DSUR3016	PPD3
DSUR3017	Clinical Practice and Outreach 3
DSUR3019	Child Centred Dentistry 1
DSUR3210	Illness and Well-being

This module is not approved as a discovery module

Module summary

The course is linked closely to students' developing clinical skills and builds on their early experiences of working with patients with an increasing diversity of backgrounds and needs, focussing on communication aspects of interviewing, history taking and treatment planning. There will be introductory lectures locating the course's intended learning outcomes. A lecture series covering dento-legal and ethical topics (focussing on consent and confidentiality), communication with children, the anatomy and physiology of sight and hearing will be run. There will be e-learning sessions on ethical and legal issues and on written communication. These will be supported with tutor led seminar sessions allowing discussion and role play of cases covered in the e-lectures.Students will work in groups to identify key issues relating to patient diversity and its influence on dental management. Individually, students will then select a patient who they have treated on which to base a short piece of written reflection entered into their PPD files. A team working symposium day will be held involving students and staff from all members of the dental team within the Leeds Dental Institute. This will allow a joint learning opportunity comprising short lectures and small group exercises. The aim is to promote understanding of the roles of the different members of the dental team.Students in groups of about five will work with simulated patients to practise their communication skills and will have an opportunity to test out management strategies in a safe environment. Feedback will be supportive allowing chance for development. Focussed support will be given for students who need extra tuition in communication skills.

Objectives

On completion of this course, students should be able to:
- show competence in the use of basic communication skills introduced earlier in the programme and be able to identify areas for development;
- communicate effectively with patients from different ethnic backgrounds, cultures and ages (and understand issues relating to communication in routine dental practice);
- demonstrate a basic insight into communication with children and families and be able to describe basic management strategies;

- describe and understand the work of the dental team, especially with regards to:
> The General Dental Council Guidelines for Team Working
> Registration of DCPs
> The roles and remits of the DCP groups
> Effective team working
> Written treatment plans and prescriptions

- understand the ethical and legal basis for patient rights, particularly with regards to confidentiality and informed consent, and of patient's obligations;
- understand the need to maintain accurate and complete patient records and be competent at putting this into practice;
- demonstrate an appreciation of a range of situations where communication in dental practice is challenging (patient anxiety, breaking bad news, managing complaints, limited English, auditory and visual impairments);
- demonstrate an appreciation of basic strategies to manage situations where communication is challenging (as above);
- outline the anatomy and physiology of sight and hearing and be able to appreciate possible disorders which may impact on routine dental management.

Learning outcomes
On completion of this course, students should be able to:
- communicate with patients to elicit basic information, to explain a diagnosis and to explain options for management;
- reflect and review their own abilities in communication skills and to identify areas for future development of skill;
- communicate with patients from a diverse range of backgrounds;
- communicate with children to explain and to allow basic treatment procedures to be carried out;
- gain a patient's consent to dental treatment;
- maintain accurate and complete patient records;
- maintain patient confidentiality;
- work with other members of the dental team with a knowledge of their roles within the team;
- put into practice basic strategies to manage challenging communication situations;
- outline the anatomy and physiology of sight and hearing.

Skills outcomes
- Communication Skills
- Reflective Practice
- Ethical and Professional Awareness

Syllabus

Communication
- Diversity
- Children and families
- Challenging situations

Dento-legal issues
- Consent and confidentiality
- Complaint handling

Team working

Physiology and anatomy of sight and hearing

Teaching methods

Delivery type	Number	Length hours	Student hours
On-line Learning	2	1.00	2.00
On-line Learning	3	2.00	6.00
Class tests, exams and assessment	1	1.00	1.00
Class tests, exams and assessment	1	2.00	2.00
Class tests, exams and assessment	1	3.00	3.00
Group learning	1	3.00	3.00
Lecture	11	1.00	11.00
Practical	1	2.00	2.00
Seminar	2	1.00	2.00
Seminar	3	2.00	6.00
Private study hours			62.00
Total Contact hours			38.00
Total hours (100hr per 10 credits)			100.00

Private study

- Details of private study are given to students in the module handbook.
- A comprehensive outline of the sessions is included as well as the recommended reading for each.
- Preparation for seminars is directed with exercises again included in the module handbook.

Opportunities for Formative Feedback

- On-going direct observation and feedback of students' communication skills by peers, tutors, patients, other members of the dental team.
- Assessment exercises - formative and summative are held throughout the module.
- Attendance at all sessions is compulsory and records are kept.

Methods of assessment

Coursework

Assessment type	Notes	% of formal assessment
Reflective log	Formative - submission of action plan for communication skills (beginning of course)	0.00
Reflective log	Summative - refective writing of diversity case 500 words, graded A-F	30.00
Total percentage (Assessment Coursework)		30.00

Re-submission of reflective logs will be required for all fail grades (E or F)

Exams

Exam type	Exam duration	% of formal assessment
Standard exam (closed essays, MCQs etc)	1 hr 00 mins	70.00
Total percentage (Assessment Exams)		70.00

EX1;Clinical written exam

Reading list

The reading list is available from the Library website

Last updated: 22/12/2015

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